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Home Support Support Plans
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Support Plans
Enterprise Protection Guardian (EPG)
Scalable Business Guardian (SBG)
Professional Basic
Term
1 Year from activation (first year included)
1 Year from activation (first year included)
90 days from activation
8 x 5 Live Phone Support
Yes- unlimited contact points
Yes- maximum 3 contact points
Yes- for 90 days
Email Support
Yes- 2 hour response
Yes- 4 hour response
Yes- 1 business day response; valid for 90 days
24 x 7 Online Access to Knowledge Base
Yes
Yes
Yes
Product Patches
Yes
Yes
Yes
Major Product Upgrade Yes- with activated support
Yes- with activated support
No
Additional Support Available (after intial term)
Yes
Yes
Yes
 

Technical Support

Pro Single Server and Pro Desktop Support:

pro_support@datastor.com
1 (866)-369-7073

Business and Enterprise Support:

support@datastor.com
1 (877) 283-3475 ext. 202



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